Frequently Asked Questions
Hopefully you will find everything you need to know about hiring our products for your event or celebration. If there is anything we've missed please feel free to contact us either via Email, Phone, Instagram or Facebook and we will get back to you as soon as we can.
Why should I book with Picture That Event Hire?
All of our products are lovingly hand crafted in house to the highest standard. you will never see our products looking 'tired' as they are inspected and refreshed before every outing to ensure that they are looking their very best every time. Not only do we have the finest quality products, you will also have peace of mind when booking with us and be confident for a seamless and professional experience from start to finish.
How do I book?
Simply send us a message via our ‘Contact’ page with the letters / numbers you are interested in, and the date & location of your event and we will get back to you as soon as possible.
Do I need to pay a deposit?
Our calendar fills up fast so in order to secure your date we ask for a non-refundable £50 deposit at time of booking. This is then taken off the total of your booking
When do you require full payment?
Final payment is due 4 weeks before your event. You can of course pay the full amount at any time if you would like to, but the final balance is due 4 weeks before your event. We will drop you an email reminder when the final payment is due.
What areas do you cover?
We are based in Gloucestershire and cover a wide spanning area including Gloucestershire, Herefordshire, Worcestershire, Wiltshire, Bristol, Bath & beyond! We offer free delivery within Gloucester (GL Postcode). Delivery charges may apply outside of Gloucestershire, please get in touch for details.
What happens leading up to my event and on the day?
We will work with you, or the venue direct if you would prefer, in the period leading up to your event to agree a delivery time that suits you and the venue best.
On the day, we will deliver and fully set everything up at the agreed time so you really don't have to worry about a thing!
Do you really have every letter and number?
Yes! We have A-Z, 0-9, ampersands (&) and hashtags (#) all available for hire. We even have duplicates of many of these so we really can spell anything!
Are your products safe?
Yes! We use the highest quality LED bulbs, which are low voltage and long lasting. All of our products are professionally PAT tested and we have Public Liability Insurance – please contact us if your venue would like to see copies of this.
Do you have different coloured lights available?
Yes! We have a wide variety of different colours for you to choose from that will suit any colour scheme. The colours we have available are: Clear, Red, Green, Blue, Yellow, Orange, Purple & Pink. You can even go for a mixture of colours to create a rainbow theme – perfect for kid’s parties!
How big are your letters & numbers?
Each letter & number is 4ft tall and 2ft wide, except for W and M which are slightly wider at around 2.5ft wide.
Can I cancel my booking?
We understand that sometimes plans and arrangements can change, so yes you can cancel your booking should you need to do so. If your booking is cancelled more than 4 weeks before your event, your £50 non-refundable deposit will not be returned. If your booking is cancelled less than 4 weeks before your event, the total cost of your booking will not be returned.
How long does a hire period last?
A typical hire period for our products is 24 hours. We will work with yourself and your venue to agree the most convenient set up and collection times. Longer hire periods can be arranged, please contact us for details.
What happens if your products are damaged at our event?
Hopefully they wont get damaged, but we understand that accidents do happen. In the event of any damage to our products, we reserve the right to bill you for any repairs or replacements that are required as a result.
What sort of events do you cater for?
Anything and everything! Whether you are getting married, throwing a birthday party, a baby shower, a school prom, a corporate event or charity fundraiser we’ve got you covered!
I'm organising a charity event, is there any way you could help out?
We love giving something back and helping out local charities, please get in touch and we will see what we can do.
Have a question that we didn't answer here or want to book? We'd love to hear from you!