Hopefully you will find everything you need to know about hiring our products for your event or celebration. If there is anything we've missed please feel free to contact us either via Email, Phone, Instagram or Facebook and we will get back to you as soon as we can.
HOW DO I BOOK?
Send us an email via our ‘Get in Touch’ page with the letters / numbers you are interested in, and the date & location of your event and we will get back to you as soon as possible.
HOW MUCH DEPOSIT DO YOU TAKE?
We take a non-refundable £50 deposit at time of booking and this secures your date. This deposit will be taken off the total cost of your booking.
WHEN IS THE FINAL PAYMENT DUE?
Final payment is due 4 weeks before your event. You can of course pay the full amount at any time if you would like to, but the final balance is due 4 weeks before your event. We will drop you an email reminder when the final payment is due.
WHERE DO YOU DELIVER?
We offer free delivery & set up to anywhere in Gloucestershire – yes that’s right, FREE! We are more than happy to deliver to anywhere outside of Gloucestershire, but delivery charges will apply – please contact us for details.
Gloucestershire = anywhere with a ‘GL’ postcode.
ARE THERE ANY EXTRA CHARGES?
Absolutely not! The price you see is the price you will pay if you are hiring our items within Gloucestershire. There are no hidden or extra charges when hiring our products. Additional delivery charges to cover fuel costs may apply for bookings outside of Gloucestershire - please get in touch for details.
CAN I REALLY HAVE ANY WORD, LETTER OR NUMBER?
Yes of course you can… If you can spell it, we can light it up! We are constantly hand crafting new letters & numbers to add to our collection, if we don’t have a letter you need we simply will make one.
ARE YOUR LETTERS & NUMBERS SAFE?
Yes! We use the highest quality LED bulbs, which are low voltage and long lasting. All of our products are professionally PAT tested and we have Public Liability Insurance – please contact us if your venue would like to see copies of this.
DO YOU OFFER DIFFERENT COLOURED LIGHTS?
Yes! We have a wide variety of different colours for you to choose from that will suit any colour scheme. The colours we have available are: Clear, Red, Green, Blue, Yellow, Orange, Purple & Pink. You can even go for a mixture of colours to create a rainbow theme – perfect for kid’s parties!
HOW BIG ARE YOUR GIANT LETTERS AND NUMBERS?
Each letter & number is 4ft tall and 2ft wide, except for W and M which are slightly wider at around 2.5ft wide.
CAN I CANCEL MY BOOKING?
We understand that sometimes plans and arrangements can change, so yes you can cancel your booking should you need to do so. If your booking is cancelled more than 4 weeks before your event, your £50 non-refundable deposit will not be returned. If your booking is cancelled less than 4 weeks before your event, the total cost of your booking will not be returned.
HOW LONG DOES A HIRE LAST?
A typical hire period for our products is 24 hours. We will work with yourself and your venue to agree the most convenient set up and collection times. Longer hire periods can be arranged, please contact us for details.
WHAT HAPPENS IF YOUR PRODUCTS ARE DAMAGED AT OUR EVENT?
Hopefully they wont get damaged, but we understand that accidents do happen. In the event of any damage to our products, we reserve the right to bill you for any repairs or replacements that are required as a result.
WHAT SORT OF EVENT DO YOU CATER FOR?
Anything and everything! Whether you are getting married, throwing a birthday party, a baby shower, a school prom, a corporate event or charity fundraiser we’ve got you covered!
I’M ORGANISING A CHARITY EVENT, IS THERE ANY WAY YOU COULD HELP?
We love giving something back and helping out local charities, please get in touch and we will see what we can do.